Legal

Terms & Conditions

Effective Date: 2026

By using MountainCore Technologies LLC services or website, you agree to these Terms & Conditions. If you do not agree, do not use the website or services.

Services

MountainCore Technologies LLC may provide remote IT support, managed IT services, Microsoft 365 assistance, cybersecurity guidance, consulting, troubleshooting, and related technology services depending on client needs and agreed scope.

No Guarantee of Resolution

MountainCore Technologies LLC works to resolve technology issues professionally, but cannot guarantee that every issue can be fully resolved. Some issues may involve hardware failure, third-party vendors, software limitations, internet service providers, unsupported systems, malware damage, or conditions outside our control.

Client Responsibilities

Clients are responsible for maintaining backups, valid software licenses, account access, administrator permissions, internet connectivity, and authorization for any work requested.

Remote Support Authorization

Remote support is performed only with client authorization. Clients remain responsible for reviewing and approving actions performed on their systems.

Payment and Billing

Rates and billing terms may vary based on service type, urgency, complexity, and agreed scope. Any pricing shown on the website is a starting point and may change as services evolve.

24/7 Support

Standard business hours are 7 days a week, 8:00 AM to 6:00 PM Eastern Time. 24/7 emergency support may be available for managed service clients based on agreement and availability.

SMS Terms

By providing a phone number, you may receive service-related calls or text messages related to appointments, support requests, or business communications. Message and data rates may apply. Reply STOP to opt out of text messages when applicable, or contact us directly.

Contact

Questions can be sent to [email protected] or by calling (570) 879-1669.

SMS Messaging Terms

By opting in to receive SMS messages from MountainCore Technologies LLC, you agree to receive text messages related to appointments, support requests, service updates, account notifications, and business communications. Message frequency varies. Message and data rates may apply.

You can cancel the SMS service at any time by replying STOP. For help, reply HELP or contact [email protected] or call (570) 879-1669. SMS consent is not shared with third parties or affiliates for marketing purposes.